Do you have questions before your appointment?

We've Got Your Answers

Learn what you need to know about our practice with our Frequently Asked Questions below. Still have questions? Give us a call!


What are your office hours?

Tue - Fri | 9:00am - 5:00pm
Sat | By appointment only for existing patients.
Sun-Mon | Closed

Please note that our office will be closed in observance of the following holidays:
New Year’s Day, President’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Friday after Thanksgiving, Christmas

How do I schedule an appointment?

For your convenience, we offer the following methods to schedule your appointments:

  • Online scheduling: To schedule your appointment, please click here to see our availability and choose your appointment time. 
  • Call our office at 469-820-9677
  • Email us at with your preferred date or day of the week and time range, and our scheduling coordinator will contact you to confirm your appointment.
How often should I schedule regular check-ups?

The American Dental Association recommends twice-yearly exams and cleanings. Some people may need more frequent check-ups based on their dental needs. After your first exam, we’ll be able to determine the best frequency for your dental health.

What do I need to bring to my first appointment?
  • Completed new patient forms (click here to download)
  • Insurance card/information
  • List of current medications and medical conditions
  • X-rays taken in the last 6 months (if available)
What if I need to reschedule?
  • Please call our office at least 48 hours in advance of your appointment. We’ll work with you to help you find another date that fits your schedule.

What is your cancellation policy?

Our office strives to provide convenient appointment times for all of our patients. In order to best accommodate our patients, we do require a 48-hour notice if our patients cannot keep their appointment. Cancellations, last minute rescheduling or failure to show will result in a broken appointment charge of $80.00, or no reappointment. If more than one family member is scheduled & fails to make their appointment an $80 cancellation fee will be assessed for the first individual and $50 for each family member thereafter. This policy is strictly enforced due to our high volume of patients.

What if I need emergency dental care?

If you are experiencing a true dental emergency, please call our office at 469-820-9677. We will do our best to see you that day.


What services do you provide?

Red Oak Smile Center provides comprehensive cosmetic, general, pediatric and restorative dental care.

What happens during my first visit?

We will conduct a thorough examination on your first visit to determine the best course of action to achieve dental health and your goals. We will:

  • Take full mouth x-rays to identify any current problems and to use as a baseline on future visits to detect early signs of problems.
  • Assess gum condition and health.
  • Examine teeth for cavities and condition of old dental restorations.
  • Perform a head and neck exam, including salivary glands and lymph nodes, for swelling or other abnormalities.
  • Screen for oral cancer and TMJ (jaw joint).
  • Go Over Treatment recommendations and alternative options.
  • Clean and polish your teeth.
Why do I need to discuss my medical conditions with the dentist?

Many health conditions and medications can affect oral health, so your medical information is very important in diagnosing issues with your teeth, gums and mouth.

Please inform us if you are taking anticoagulants (blood thinners), or have any allergies.

How often do fillings need to be replaced?

Fillings can last for many years, but over time they wear down, discolor, crack and sometimes fall out. Early detection of problems with fillings can help you avoid getting cavities under the filling and causing more serious decay. Let us know if you’re experiencing any pain. We’ll check your fillings at every visit to determine if any need to be replaced.

Do you use composite Resins (tooth colored) or amalgam (silver) fillings?

Here at the office we only place tooth-colored fillings under strict isolation. With the advancement in dental materials, tooth-colored fillings have become much more predictable. Resins are bonded to the remaining tooth structure and in some instances strengthen the tooth.

Is Isolation necessary?

Here in the office we use either a dental dam or Dry Shield/Isodry isolation.

Isolation helps keep the teeth we’re working on dry, free of contaminants and ensures we could provide you with the best dental care possible.

Are xrays necessary?

Absolutely. Dental x-rays are essential, preventative, diagnostic tools. Many oral conditions occur between teeth or under the gums or bones, undetectable by the human eye, and may have no early signs or symptoms. Left untreated, these conditions can create serious dental and general health problems, including loss of teeth and heart problems. Early detection with x-rays can make treatment much less painful, faster, and less expensive. The American Dental Association recommends getting a full series every three years.


When should I start cleaning and brushing my child’s teeth?

According to the American Academy of Pediatric Dentistry, you should begin cleaning your child’s gums with a soft cloth soon after birth. As soon as the first tooth appears, start brushing twice daily with a soft infant toothbrush and just a smear of toothpaste. When you come in for your child’s first visit, we’ll show you how to brush properly.

At what age should I schedule my child’s first visit?

The American Academy of Pediatric Dentistry recommends visiting the dentist as soon as the first tooth appears, or by the child’s first birthday. We can look for potential problems and help your child get to know us as their friend. These early visits can make your child’s experience with a dentist a positive one.

Can my teenager come alone to the appointment?

Please note that patients under 18 must be accompanied by a parent or guardian at all visits. We want to meet with both of you to discuss findings and treatments, and to address your questions and concerns.


What types of sedation do you use?

Many dental procedures can be completed under local anesthesia. However, to help more anxious patients relax, or for more complex procedures, inhalation sedation, oral sedation (including nitrous oxide) is available.

What is Inhalation Sedation?

Known as nitrous oxide or “laughing gas,” you’ll experience a feeling of euphoria after just 2-3 minutes of breathing in the gas. You’ll be aware of your surroundings and able to respond to questions. Inhalation sedation has very little to no side effects and is eliminated from the body within 3 to 5 minutes after the gas supply is stopped.

What is Oral Sedation?

This general anesthetic allows you to be conscious but feel much more relaxed during treatment. We provide you with medication to be taken before your appointment, allowing you to be fully relaxed by the time we begin your dental treatment. You may not be safe to drive, so you should expect to have someone bring you to our office and take you home after your appointment.

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We are committed to delivering exceptional, gentle care in a comfortable, no-pressure environment. Visit us and experience the difference!